Frequently Asked Questions

Lagos Jewelry

Products & Care

What is your jewelry made of?

18k gold-plated semi-jewelry with a premium, hypoallergenic, nickel-free finish — designed to be worn every day.

How do I care for it?

Keep it dry, avoid perfume/chemicals and swimming/showering with it, and store it in a pouch. This preserves the plating and keeps your pieces beautiful longer.

Is it hypoallergenic?

Yes — our pieces are nickel-free and won't cause allergies or skin irritation for most people.

Orders & Payment

How do I pay?

Cash (on delivery), Zelle (instant, US), or Pix / bank transfer for clients in Brazil. For Zelle/Pix you upload a payment proof and we ship after confirmation.

Do you have items in stock?

Yes — "New Arrival / In Stock" pieces ship fast. "New Hot" catalog pieces are available to order and may need a short lead time. Stock shows on each product.

Shipping & Returns

How much is shipping?

Free on orders $200+. Otherwise calculated at checkout (UPS Ground nationwide; local same-city $10 / nearby $20). See our Shipping Policy.

Can I return or exchange?

Yes — within 30 days, unworn and in original condition (pierced earrings excepted for hygiene). See our Returns & Warranty Policy.

Is there a warranty?

Every piece carries a 1-year warranty against manufacturing defects. Details in Returns & Warranty.

Reseller Program

Can I sell Lagos Jewelry?

Yes! We offer a reseller program with competitive pricing, weekly launches, and marketing support. Reach out via WhatsApp to learn more.

Still have questions?Email admin.lagosworld@gmail.com or WhatsApp +1 (215) 626-2345 · Philadelphia, PA