Service & Scheduling Policy

1. Service Areas

We serve Philadelphia, PA and surrounding areas across Pennsylvania and New Jersey. If your ZIP code is outside our standard area, contact us — we may still be able to help or refer you, and travel surcharges may apply for distant locations.

2. Booking & Confirmation

• Request a service through our website form, by phone, or via WhatsApp.
• We confirm availability and send a confirmation with the date and arrival window.
• Quotes for power washing and larger jobs may require a quick photo or on-site assessment.

3. Arrival Windows

We schedule appointments within arrival windows rather than exact times, since job durations vary. We aim to arrive within your window and will message you if our team is running early or late. For power washing, weather may require rescheduling — we'll coordinate the soonest dry slot.

4. Access & Preparation

• Please ensure our team can access the property (someone home, a key/code, or an unlocked gate).
• For power washing, please ensure outdoor water/electrical access and clear the work area of fragile or movable items.
• Secure pets and let us know about any sensitive surfaces, plants, or items needing special care.
• If we cannot access the property at the scheduled time, we'll contact you to reschedule — no penalty (see our Refund & Cancellation Policy).

5. Pricing & Payment

Pricing depends on service type, size, and condition. Accepted payment: Cash and Zelle (US), or Pix / bank transfer for clients in Brazil. Payment is generally due upon completion unless otherwise agreed. Free shipping/free delivery offers shown elsewhere on Lagos World relate to the jewelry store, not cleaning services.

6. On-Site Conduct & Safety

Our crews are insured and trained. We use surface-safe, eco-friendly products and commercial-grade equipment. We follow safety best practices, but you agree to disclose hazards (e.g., unstable structures, electrical issues) in advance.

7. Rescheduling

Need to change your appointment? See our Refund & Cancellation Policy for notice windows and any applicable fees.

8. Contact Us